Frequently Asked Questions (FAQ)

Welcome to the Forageattic FAQ page! Below, you’ll find answers to some of the most common questions we receive. If you don’t find what you're looking for, feel free to reach out to us directly!

1. What types of clothing does Forageattic sell?

We specialize in durable, comfortable, and stylish farm clothing designed for those who live and work outdoors. Our collection includes overalls, jackets, shirts, pants, and accessories like hats and gloves—perfect for farm work, outdoor adventures, or just enjoying life in the countryside.

2. Do you offer free shipping?

Yes! We offer free tracked shipping on all orders, worldwide, with no minimum purchase required. You’ll receive a tracking number via email once your order has been dispatched so you can follow its progress.

3. How long will it take for my order to arrive?

Shipping times depend on your location. Here’s an estimated delivery time once your order has shipped:

Please note that these are estimates and actual delivery times may vary based on local customs and postal services.

4. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier's website.

5. Do you accept returns or exchanges?

Yes, we accept returns and exchanges within 30 days of receiving your order. The items must be in unworn, unwashed, and resellable condition with all tags attached.

• To initiate a return or exchange, please contact us at forageattic@outlook.com with your order number and the items you'd like to return or exchange.

• Return shipping fees are the responsibility of the customer, unless the item is defective or we made an error with your order.

6. How can I find the right size?

We provide a detailed Size Guide on our website to help you select the correct size. Our clothing is designed to fit comfortably for farm work, so we recommend checking the size charts for each product. If you're in between sizes, we recommend sizing up for a more relaxed fit.

7. How do I care for my Forageattic clothing?

To make sure your clothing lasts as long as possible, follow these care instructions:

• Machine wash cold with like colors.

• Avoid using bleach or harsh chemicals.

• Air dry whenever possible to preserve the fabric and prevent shrinkage.

• For tougher stains, we recommend treating them immediately and using a stain remover suitable for the fabric.

For more detailed care tips, visit our Farm Clothing Care Tips page.

8. Do you ship internationally?

Yes, we offer worldwide shipping! No matter where you are, we’ll make sure your order reaches you safely and securely. All international orders are shipped with tracked shipping so you can monitor your package along the way.

9. Are customs duties or taxes included in the price?

Customs duties or taxes are not included in the price of your order and are the responsibility of the customer. These fees may be assessed by your local customs office upon delivery.

10. Can I change my shipping address after placing an order?

Please double-check your shipping address before finalizing your order. If you need to make a change, please contact us as soon as possible at forageattic@outlook.com. We will do our best to accommodate address changes before your order ships. Once your order is in transit, we cannot modify the shipping address.

11. Do you offer gift cards?

Yes, we offer gift cards for those who want to give the gift of Forageattic clothing. You can purchase gift cards directly from our website. They can be used for any product on the site.

12. What payment methods do you accept?

We accept a variety of payment methods, including:

• Credit/debit cards, Apple Pay, Google Pay

All payments are processed securely through Shopify Payments.

13. I’ve received a damaged or incorrect item. What should I do?

We apologize if you received a damaged or incorrect item. Please reach out to our customer support team at forageattic@outlook.com with your order number, photos of the damaged/incorrect item, and we will assist you with a replacement or refund.

14. How do I contact customer support?

For any questions or concerns, you can reach us via:

• Email: forageattic@outlook.com

• Phone: +39 3334742105

We are available Monday to Friday, 9:00 AM to 6:00 PM CET. We’ll do our best to respond to your inquiry as soon as possible!